Shipping and return policies for El Cerebro aka Brainiac Beats

Shipping Info

We ship worldwide, always using the certified delivery option to be able to track your order at any given time. All orders shipping in max 24-48h delay.

Delivery time:
Spain: 2-5 days
Europe: 5-7 days
Other countries: From a week up to a month, depending on the country.

Return Policy

Our Return Policy in short

Contact Gris Materia Records Store before returning any items.
You can return the product within 30 days of delivery.
The product must be in new condition.
To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'.
If a package is unclaimed you might have to pay a handling fee.


Return Policy

Please contact Gris Materia Records Store before returning any items.


It is appropriate that the consumer controls the delivery to verify that
this is accurate and error free. At the complaint, the customer contacts
Gris Materia Records Store and gives information relevant and the reason for complaint.


Return Conditions

You can return the product within 30 days of delivery. The product must
be in new condition. If the product is ruined or used the product shall
not be refunded. Make sure to include contact information with the return
and if possible, please provide us with a tracking number. Gris Materia Records Store
suggests you get a receipt and a package ID for the return from the
delivery service, as it makes it easier to follow the return shipment if
needed.


Gris Materia Records Store will make a refund of eligible returns. If you paid by
invoice, we will need a bank account number to transfer the money back to.
The easiest way is to e-mail it to us along with a brief description of
your case.


Returning A Package

If a returned item is shipped international, please clearly mark the
package 'RETURNED GOODS', to avoid any Customs charges. Gris Materia Records Store
is NOT responsible for any return Customs charges made. Any charges incurred
are the responsibility of the customer.

Transport Damage

If the product is lost or you, upon receiving, notice that the item has
been damaged during transport, you should immediately report this to us.


Unclaimed Packages

For packages that are not cashed at your post office within 14 days,
Gris Materia Records Store reserves the right to charge you a handling fee to cover
return shipping and freight companies' administrative costs.


All enquiries: brainiaconthebeat@gmail.com